Nationwide Engineering Staff Lantec UK Ltd have been providing Nationwide technical services since 1998 and has been at the forefront of technology and efficiencies. To enable Lantec UK Ltd to remain competitive, it has invested in a number of key areas to ensure our customers receive the best in class solutions at an economical price. Our investments in technologies such as Vehicle Management Systems (VMS) have given us visibility of every scheduled engineer within the United Kingdom. This enables our very capable call planning staff to evaluate every field request in real time and provide the most efficient resource for each and every service requirement.

Lantec UK complete over 1000 field based activities every day within very strict Service Level Agreements (SLA’s). Our Engineer telemetries ensure that we can measure every engineer’s productivity and efficiency daily and maximise the workforce output to ensure our customers receive a very fast and precise service.

The VMS system can be viewed via internet access, so that our customers can track any resource allocated to their account. You now have the ability to see when the engineer has left his last destination, where he currently is and an estimated time of arrival. The above has all been integrated with our Lantec Management System (LMS). The service management system has a number of functions including asset track and trace, and automatic call allocation. Each field activity is given a unique call number within the LMS tool and is automatically sent to the engineer via his Personal Digital Assistant (PDA). Our systems are paperless and real time. The call activity arrives at the engineer as an electronic job sheet and on completion is closed with an electronic signature from the end user giving a faultless account of the activity including time received, travel time, work time and customer accepting via a signature of work completion. A job sheet can then be provided in a printed format with signature.